Performance issues with Portal & API

Incident Report for Simwood

Resolved

This incident has been resolved.

Posted Nov 23, 2015 - 20:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2015 - 18:33 UTC

Identified

The issue has been identified and normal service is being restored. Customers should notice speed improvements but engineers continue to work on the issue.

This issue does not affect call traffic.

Posted Nov 23, 2015 - 17:06 UTC

Investigating

We are currently investigating a performance issue with our Portal and API systems

Please note that this is not affecting call traffic.

Posted Nov 23, 2015 - 16:38 UTC