Simwood Status
All Systems Operational
Wholesale VoIP Operational
London ? Operational
Slough ? Operational
Manchester ? Operational
Fax ? Operational
Virtual Interconnect ? Operational
Customer Interfaces Operational
API ? Operational
Portal ? Operational
Network ? Operational
London Network ? Operational
Slough Network ? Operational
Manchester Network ? Operational
Hosting ? Operational
vCenter London ? Operational
vCenter Slough ? Operational
vCenter Manchester ? Operational
Colo London ? Operational
Colo Slough ? Operational
Colo Manchester ? Operational
Support Operational
Operations Desk ? Operational
Porting Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
API - End of clear HTTP support Feb 28, 23:45 - Mar 1, 00:15 UTC
As announced on 23rd December 2016, we will be discontinuing support for clear HTTP requests to the API effective from 1st March 2017. After this date all requests to the API must be using HTTPS (TLSv1 or newer).

Most customers will be unaffected by this, but we are aware of a small minority who still make unencrypted HTTP requests to the API. We have given three months notice of this change, and we ask that you take this time to ensure that your applications are making requests to https://api.simwood.com/ before this date.

For more information please see http://blog.simwood.com/2016/12/securing-api-requests-https/
Posted on Dec 23, 12:32 UTC
Past Incidents
Jan 23, 2017

No incidents reported today.

Jan 22, 2017

No incidents reported.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017
Resolved - This incident has been resolved.
Jan 12, 16:30 UTC
Monitoring - Zendesk have confirmed that this should be resolved, but they are continuing to monitor the situation.

We are seeing port requests being processed as normal.
Jan 12, 14:04 UTC
Investigating - Due to ongoing issues with our hosted ticket service provider, Zendesk, we are unable to handle new porting requests via the API or Portal at this time.

Due to the tight integration of tickets with the workflow of the Porting Desk, and the use of ticket numbers as Porting Order reference numbers, as we are currently unable to create new tickets to track porting requests, any new requests will fail.

Please accept our apologies for any inconvenience this causes
Jan 12, 13:40 UTC
Resolved - This incident has been resolved.
Jan 12, 16:30 UTC
Update - Zendesk have confirmed that this should be resolved, but they are continuing to monitor the situation.
Jan 12, 14:04 UTC
Identified - Due to an issue with our hosted ticket service provider, Zendesk, the Simwood Help Centre is currently unavailable. Support tickets are being received and processed, although if you have an urgent issue and are in any doubt as to whether we have received your ticket please do not hesitate to call the Operations Desk on 0330 122 3000

We use an external service provider, in this case Zendesk, to provide our ticketing service to ensure it is off-net and customers can still get in touch in the event of an issue with connectivity to the Simwood network. Unfortunately, the downside of this is that issues with their infrastructure are entirely outwith our control.

Please accept our apologies for any inconvenience this causes. Updates will be posted here when resolved, and more information can be found at https://status.zendesk.com/
Jan 12, 13:40 UTC
Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.