Simwood Status
All Systems Operational
Voice ? Operational
90 days ago
100.0 % uptime
Today
API and Portal ? Operational
90 days ago
99.86 % uptime
Today
Availability Zones Operational
90 days ago
100.0 % uptime
Today
London ? Operational
90 days ago
100.0 % uptime
Today
Slough ? Operational
90 days ago
100.0 % uptime
Today
Manchester ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones (US) Operational
90 days ago
100.0 % uptime
Today
San Jose (US West) Operational
90 days ago
100.0 % uptime
Today
New York (US East) Operational
90 days ago
100.0 % uptime
Today
Operations Desk ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We will be replacing the TLS certificates on the Slough Edge to improve compatibility due to some issues that have been experienced historically with the use of wildcard TLS certificates.

We do not encourage certificate-pinning but customers expecting a specific certificate will see it change. For this reason, we have staggered this change, and the London and Manchester sites will be changed later next week.

There will be a brief period (a number of seconds) where the Slough site may not respond to INVITEs, in preparation for this DNS will be pointed to the London site and the Slough site will be removed from SRV ensuring that customers configured as per our Interop Guide to use FQDNs for outbound calling will experience no interruption.

As with all changes of this nature, the service is Slough should be considered AT RISK during this time.
Posted on Nov 21, 09:22 UTC
Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019
Resolved - This incident has been resolved.
Nov 19, 13:30 UTC
Monitoring - The PDD issue has been identified and addressed. Traffic over the last five minutes appears to be returning to normal. We will continue to monitor traffic.
Nov 19, 11:44 UTC
Update - We have identified an issue with excessive PDD on some inbound and outbound calls causing calls to fail with a timeout affecting many customers. We will update as soon as we have affirmative information and by 11:50 regardless.
Nov 19, 11:37 UTC
Investigating - Whilst aggregate volumes look normal, some customers have reported high PDD or timeouts on certain calls. We're investigating.
Nov 19, 10:38 UTC
Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.