Simwood Status
All Systems Operational
Voice   ? Operational
90 days ago
100.0 % uptime
Today
API and Portal   ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones Operational
90 days ago
100.0 % uptime
Today
London   ? Operational
90 days ago
100.0 % uptime
Today
Slough   ? Operational
90 days ago
100.0 % uptime
Today
Manchester   ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones (US) Operational
90 days ago
100.0 % uptime
Today
San Jose (US West)   Operational
90 days ago
100.0 % uptime
Today
New York (US East)   Operational
90 days ago
100.0 % uptime
Today
Operations Desk   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2018

No incidents reported today.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018
Resolved - This has been resolved, apologies for any inconvenience caused.
Aug 14, 11:40 UTC
Investigating - We are aware that some customers are experiencing issues accessing the portal, or are being logged out unexpectedly, we are investigating this as a priority.
Aug 14, 11:34 UTC
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
Resolved - This is resolved and was isolated to a small number of customers over the period from 1254 and 1258 only and calls that arrived via our Slough site only. It is likely that some calls succeeded (despite notices being sent indicating their rejection) as they will have been re-tried over another route. Where the call actually failed callers will have heard a number busy tone.

We're still investigating the underlying cause and apologise sincerely for any inconvenience caused.
Aug 8, 13:09 UTC
Investigating - We are aware a small number of customers have briefly had calls rejected with "Inbound Channel Limit Exceeded" messages in error between 1254 and 1258, we're investigating this as a priority and will update this with more information as soon as possible.
Aug 8, 12:01 UTC
Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.