Simwood Status
Investigating - We are seeing one of our physical fibre spans between Telehouse East and SOV hard down currently, suggesting physical disturbance. We have preemptively shut down links using this whilst it is investigated and corrected. This reduces redundancy around our London ring but as we have multiple other paths, no service impact is expected.
Jun 26, 15:20 UTC
Voice ? Operational
90 days ago
100.0 % uptime
Today
API and Portal ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones Operational
90 days ago
100.0 % uptime
Today
London ? Operational
90 days ago
100.0 % uptime
Today
Slough ? Operational
90 days ago
100.0 % uptime
Today
Manchester ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones (US) Operational
90 days ago
100.0 % uptime
Today
San Jose (US West) Operational
90 days ago
100.0 % uptime
Today
New York (US East) Operational
90 days ago
100.0 % uptime
Today
Operations Desk ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 27, 2019

No incidents reported today.

Jun 25, 2019
Completed - The scheduled maintenance has been completed.
Jun 25, 22:27 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 25, 22:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 UTC
Scheduled - We are introducing new inter-site links to add extra capacity and resilience between Slough and London as part of our normal capacity planning.

Whilst we anticipate no interruption to service during this, and routing of customer traffic will not be affected, it is prudent to consider these sites AT RISK during this time.
Jun 25, 14:08 UTC
Jun 24, 2019
Completed - The scheduled maintenance has been completed.
Jun 24, 08:13 UTC
Scheduled - Our San Jose location will be unavailable in the above window while infrastructure is physically relocated within the same datacentre. We do not anticipate any interruption to service as calls will be rerouted to alternative locations for the duration of these works.
Jun 21, 09:28 UTC
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Resolved - This link has been brought back into service, restoring full redundancy around our London ring.
Jun 21, 21:25 UTC
Identified - The issue has been identified, the Zayo engineer had connected the fibre to the wrong ODF once a fix had been implemented. The link will be brought back into service this evening.
Jun 21, 16:02 UTC
Update - This issue remains ongoing, yet non-service-affecting. Zayo (the fibre owner) believe they have fixed a physical fault twice, but have yet to actually do so. Once they manage to, this span will be reintroduced out of business hours.

This reduces redundancy around our London ring but as we have multiple other paths, no service impact is expected.
Jun 21, 13:32 UTC
Investigating - We are seeing one of our physical fibre spans between Telehouse East and LD8/HEX hard down currently, suggesting physical disturbance. We have preemptively shut down links using this whilst it is investigated and corrected. This reduces redundancy around our London ring but as we have multiple other paths, no service impact is expected.
Jun 20, 12:18 UTC
Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.