Feb 22, 16:11 UTC
Things have remained stable so we are marking this resolved. A RFO will follow shortly.
Feb 22, 14:32 UTC
This was rectified at approx 11.43. We're very sorry it wasn't done at 6am when it was requested of Equinix.
Naturally, we're continuing to monitor and looking for the underlying issues.
Feb 22, 11:55 UTC
We've given up waiting for Equinix. A kind local engineer will be on-site in 10 minutes to re-patch for us, assuming they're capable of letting him in.
Feb 22, 10:49 UTC
We continue to wait for Equinix to perform the repatching of a cable requested 4 hours ago. The situation is otherwise unchanged from previously.
Feb 22, 10:10 UTC
We continue to await a response from Equinix - we're well into the 3rd hour now.
Meanwhile, portal and API access remain degraded, i.e. functions in some way depending on Manchester will be erratic. Voice service remains unaffected for customers configured in accordance with our interop information.
Feb 22, 08:57 UTC
To clarify previous updates, external connectivity to Manchester was unaffected but we lost connectivity to the stack of access switches which sit in front of all hosts there (due to all LAGs up to routers becoming blocked). This was overcome with a temporary reconfiguration at the router side to disable link aggregation. However, we presently have no control of that switch stack including by direct console (i.e. it is unresponsive) and whilst it is passing packets and all services in Manchester are responding, connectivity to them appears erratic. We await a response from remote hands with a view to regaining control to investigate and remedy.
At the present time all services in Manchester should be considered unstable but customers configured as per our guidance will already have had calls swung to other sites. Voice service is thus unaffected for these customers and volumes are normal for this time of day.
Feb 22, 07:17 UTC
We are still aware of some connectivity issues reaching manchester from some other locations. We are continuing to investigate and will keep updating this page as more information becomes available.
Feb 22, 05:50 UTC
Connectivity to the Manchester site has been restored, we're still investigating the underlying fault.
Feb 22, 05:04 UTC
We are aware of an issue affecting our Manchester site.
We are investigating this as a priority and will update this as more information becomes available.
Feb 22, 04:15 UTC