Simwood Status
All Systems Operational
Voice ? Operational
90 days ago
99.99 % uptime
Today
API and Portal ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones Operational
90 days ago
100.0 % uptime
Today
London ? Operational
90 days ago
100.0 % uptime
Today
Slough ? Operational
90 days ago
100.0 % uptime
Today
Manchester ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones (US) Operational
90 days ago
100.0 % uptime
Today
San Jose (US West) Operational
90 days ago
100.0 % uptime
Today
New York (US East) Operational
90 days ago
100.0 % uptime
Today
Operations Desk ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 24, 2020

No incidents reported today.

Jan 23, 2020
Postmortem - Read details
Jan 23, 22:45 UTC
Resolved - This incident was resolved earlier but we've now determined and mitigated root cause. A Post Mortem will follow shortly. We're sorry for the disruption caused and confirm this will trigger SLA credits for eligible customers.
Jan 23, 20:21 UTC
Update - Calls in progress are now updating again.
Jan 23, 14:23 UTC
Update - We have just stopped a service that updates the "calls in progress" values in the portal and is related to credit control. This means the portal will not show calls in progress for the moment.
Jan 23, 14:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 11:56 UTC
Investigating - We've seen our call volumes drop and a number of customers in our community Slack channel have reported issues. We're investigating.
Jan 23, 11:23 UTC
Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.