Jan 23, 22:45 UTC
This incident was resolved earlier but we've now determined and mitigated root cause. A Post Mortem will follow shortly. We're sorry for the disruption caused and confirm this will trigger SLA credits for eligible customers.
Jan 23, 20:21 UTC
Calls in progress are now updating again.
Jan 23, 14:23 UTC
We have just stopped a service that updates the "calls in progress" values in the portal and is related to credit control. This means the portal will not show calls in progress for the moment.
Jan 23, 14:01 UTC
A fix has been implemented and we are monitoring the results.
Jan 23, 11:56 UTC
We've seen our call volumes drop and a number of customers in our community Slack channel have reported issues. We're investigating.
Jan 23, 11:23 UTC